RETURNS AND EXCHANGES

Our return policies are as follows:

Exchange or upgrade the jewellery item purchased. Customer can exchange the same within 30 days on presentation of Original Purchase Invoice and paying the differential amount, if any.

Gold jewellery can be exchanged either for gold jewellery or diamond jewellery. Diamond jewellery can be exchanged for diamond jewellery.

Damaged/soiled jewellery, customized jewellery and jewellery without Original Purchase Invoice may not be accepted for exchange.

Used jewellery item can be exchanged subject to quality confirmation by Cara Jewellers. Cara Jewellers reserves right to calculate the exchange value of the jewellery depending upon the evaluation and prevailing market value after deduction of manufacturing costs.

The risk of loss or damage to jewellery/diamond passes to customer upon delivery of jewellery/diamond item. Ownership in all goods remains with Cara Jewellers until full payment of all amounts due have been received. Customer will be responsible for safe custody and insurance of jewellery in his/her possession.

Quality certificate is based on the internal quality appraisal by Cara Jewellers Only applicable to Cara products with Original Invoice or Proof of Purchase (Conditions apply to all)

GOLD JEWELLERY:

Can be exchanged either for Gold or Diamond Jewellery, or for a Gift Voucher equal to the invoiced amount of the jewellery item.

DIAMOND JEWELLERY:

Can be exchanged for Diamond jewellery or a Gift Voucher equal to the invoiced amount of the jewellery item

AFTER 30 DAYS AND WITHIN 1 YEAR OF PURCHASE

GOLD JEWELLERY:

Can be exchanged either for Gold or Diamond Jewellery or for a Gift Voucher. Exchange value will be calculated at the prevailing price of Gold, and after the deduction of manufacturing costs and stone weight.

DIAMOND JEWELLERY:

Can be upgraded to new Diamond Jewellery after deduction or remodelling costs, and without exceeding 25% * of the invoiced amount. The value of the new Diamond jewellery selected should exceed the amount offered for the old jewellery.

AFTER 1 YEAR OF PURCHASE:

GOLD JEWELLERY:

Can be exchanged either for Gold or Diamond Jewellery or for a Gift Voucher. Exchange Value will be calculated at the prevailing price of Gold minus 1% * and after deduction of manufacturing costs and stone weight.

DIAMOND JEWELLERY:

Can be upgraded to new Diamond jewellery and will be valued for upgrade according to market value of the material content. The value of the new Diamond Jewellery selected should exceed the amount offered for the old Jewellery.

IMPORTANT CONDITIONS:

1. Jewellery for exchange within 30 days must be in original purchase condition and display no evidence of usage
2. Jewellery can be exchanged only once within the 30-day time-period from the original date of purchase
3. Exchange or upgrade of jewellery is permitted only upon presentation of the original Cara purchase Invoice or a proof of purchase
4. Verification and valuation of jewellery for upgrade, exchange or refund might take up to 4 weeks*
5. Gold jewellery can be exchanged either for gold or Diamond jewellery
6. Diamond Jewellery can be upgraded to diamond jewellery only
7. A refund is applicable within the 7 days if a manufacturing defect is evident and cannot be repaired or replaced*
8. Any charges incurred by Cara in the transaction including, credit card charges, will be deductible in the approved refund cases.